Returns Policy
Returns Policy
Thank you for shopping with Guam New Zealand
We understand that sometimes items may need to be returned or exchanged, and we want to ensure a smooth and hassle-free process for you. Please take a moment to read our Returns Policy outlined below:
01. Eligibility for returns
02. Return process
03. Return shipping
08. International returns
If you are returning an item from outside of New Zealand, please contact our team for guidance on return shipping and customs requirements.
09. Contact us
We accept returns for most items within 30 days from the date of delivery.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Some items, such as personalized or perishable goods, may not be eligible for return
To initiate a return, please follow these steps:
- Contact our team at admin@chrysalis.co.nz within 30 days of receiving the item.
- Provide your order number, the reason for the return, and any relevant details about the item's condition.
- Our team will guide you through the return process
Unless the return is due to a mistake on our part (such as shipping the wrong item or a defective product), the cost of return shipping will be your responsibility.
We recommend using a trackable shipping method to ensure the safe arrival of the returned item. If the return is due to our error, we will provide you with a prepaid shipping label.
If you have any questions or concerns about our Returns Policy, please don't hesitate to contact our team at admin@chrysalis.co.nz or 09 424 4559. We're here to help!
Please note that this Returns Policy is subject to change without prior notice. It's recommended to review this policy each time you make a purchase
04. Refund process
Once we receive the returned item and confirm its eligibility, we will process the refund or exchange. Refunds will be issued to the original payment method within 10 days of receiving the returned item.
Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
05. Exchanges
If you wish to exchange an item please contact our team. Exchanges are subject to availability, and any price differences will be handled accordingly.
06. Damaged or defective items
If you receive a damaged or defective item, please contact our team immediately. We may request photos or other evidence to assess the issue. We will then provide instructions on how to return the item or arrange for a replacement.
07. Non-returnable items
Certain items, such as final sale items or items with hygiene concerns, may not be eligible for return.